Privacy Policy

Last modified: October 2023

I. Declaration

HyperClean ("we" or "our") takes your privacy seriously. This Privacy Policy ("Policy") explains our data protection practices and describes how we handle and process personal data when you install and/or use our mobile software application, "HyperClean" (the "Application").

When we refer to personal data (or personal information), we mean any type of information relating to an identified or identifiable natural person, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Our Policy applies to all users and other individuals who access the Application ("Users"). For the purposes of the GDPR, we are the data controller, unless otherwise indicated.

For the purpose of processing your personal data and related purposes, we may record, store, preserve, reorganize, and transfer the personal data to institutions authorized to request such data in accordance with applicable law, and process it in other ways set out by law and comply with other procedures prescribed by law. We also maintain the accuracy and updated versions of personal data reported or notified to our company, in a limited and prudent manner.

Please read the following Privacy Policy carefully to understand how information regarding your personal data may be processed. By using the Application, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you are a resident of California, please read the following important notice

Under the California Consumer Privacy Act (CCPA) of 2018, California residents have the right to request:

The categories of personal information processed;

The categories of sources from which personal information is obtained;

The purposes for which personal data is processed;

The categories of third parties with whom we may share your personal information;

Specific pieces of personal information about a particular user that we may have, provided the data provided in the request is sufficiently reliable and allows for the identification of the user.

Please note that all third parties involved in the processing of user data are service providers who use such information on the basis of the agreement and for commercial purposes.

If you do not want us to process your personal information any further, please get in touch with us. In most cases, without functional data, the further operation of the Application cannot be maintained, so it is recommended that you delete the Application from your device.

If you do not want us to share device identifiers and location data with service providers, please check your device settings to opt out, as follows:

To submit a verifiable consumer request for access, portability, or deletion of personal data, please get in touch with us. Please mention "Your rights under California secrecy" in your appeal text.

When submitting a verifiable request, you should be prepared to:

Provide sufficient information to allow us to reasonably verify that you are the person we collect personal information about or an authorized representative, which may include: name, address, city, state, ZIP code, and email address. We may use this information to ask you a series of security questions to verify your identity. If you make a request through an authorized agent acting on your behalf, that authorized agent must provide a written authorization or power of attorney signed by you.

Describe your request in sufficient detail to allow us to properly understand, evaluate, and respond to it.

If we are unable to fulfill the following requirements, we will not be able to respond to your request or provide you with personal information: (i) verifying your identity or authority to make the request; (ii) confirming that the personal information relates to you. We may ask you for additional information or documentation to verify your identity. We may also conduct checks (including third-party identity verification services) to verify your identity before taking any action on your personal information. This is considered a safeguard for preventing the disclosure of your personal information in response to false or fraudulent requests.

We ensure that personal information provided in verifiable consumer requests will be used solely for the purpose of verifying the identity of the requester or the authority to make the request and not for any other purpose. We will retain this information for a reasonable period of time necessary to achieve the purposes mentioned above and will delete it after fulfilling those purposes.

We attempt to respond to verifiable consumer requests within forty-five (45) days of receipt. If we need more time, we will inform you in writing of the reasons and the extension period. Please note that we are only required to respond to two requests per customer per year.

Equal Rights

Any way we process your request should not be interpreted as discrimination, meaning that if you choose to exercise your rights, we will not set different prices or provide different levels or quality of services to you. However, in certain circumstances, if you choose to have your personal information removed from our records, we may not be able to provide you with our services.

Data Selling

We do not sell any of your personal data to third parties

II. Personal Data Collection and Methods

HyperClean may process your personal data for the purposes specified in this privacy policy.

The specific user personal data collected and used by HyperClean are as follows: your name, email address, phone number obtained when you contact HyperClean, and identifiers of the advertising provider specified in your mobile device used to access the cleaning application (HyperClean), such as the advertising identifier (IDFA), the vendor/developer identifier specified for your mobile device (vendor identifier - IDVF), and the Internet Protocol (IP) address.

When you use our service through Google API, we do not access or process any Google user data. HyperClean will comply with the Google API services user data policy, including the limited use requirements, when using the information received from the Google API and transmitting it to any other applications.

Categories and Types of Data

Identity Information: Name

Contact Information: Email address, phone number

Process Security:

Internet traffic data (network mobility, IP address, access data, time and date information), general location data (e.g., country and/or city), device name, log data, in-app purchase history, advertising identifier (IDFA) used to access our service (if permission granted), vendor identifier (IDVF) specified for your mobile device

Customer transactions: Order information

Marketing data: IDFA, IDVF

Device details: When you access our application using a mobile device (tablet/phone/smartwatch), the system reports some detailed information about your device, including the "device identifier." The device identifier is a small data file or similar data structure stored on or associated with your mobile device that uniquely identifies your mobile device (but not you personally). Device identifiers allow third parties to conduct general reporting or personalized content and advertising.

When you use the Google API through HyperClean, we do not access or process any Google user data. Therefore, HyperClean cannot use any Google user data obtained through the Google API for marketing purposes, such as delivering advertisements, including retargeting, personalized, or interest-based advertising.

We may process certain information about your device and user behavior based on our legitimate interests. This information belongs to the data categories described in the "Automated Processing of Information" section above and is generally non-personal, meaning it does not allow direct association with any specific individual on its own, and we can only access it in aggregated form. We use this information to improve our application and provide the best experience for our users.

We may collect log data generated by you when using our service/application (through our products or third-party products). This log data may include your device's Internet Protocol ("IP") address, device name, operating system version, application configuration when using our service/application, time/date of your use of the service/application, and other statistical data.

Data That Can be Processed With your permission, we use third-party automated data processing technologies (advertisement and analytics tools) to analyze certain information sent by your device through our application (advertiser identity for iOS devices/Advertising ID or Android ID for Android devices). Some integrated advertising or analytics tools (refer to Section Four for the list) initiate automated processing of your personal data, including analysis, which means any form of automated processing of personal data for evaluating certain personal aspects related to you, particularly analyzing or predicting aspects of your personal preferences, interests, behaviors, location, or activities (refer to the data list described below). Once you allow our application to track your activities, processing of information will start automatically through automated data processing technologies. You can revoke your permission at any time.

Information about the device itself: device type, operating system type and its version, model and manufacturer, screen size, screen density, orientation, volume and battery, device memory usage.

Information about internet connectivity: mobile carrier, network provider, network type, IP address, timestamps and session duration, speed, browser.

Location-related information: IP address, country code/region/ state/city associated with your SIM card or device, language settings, time zone, proximity to commercial points of interest (e.g., "coffee shops").

Other device identifiers: such as user identifiers (if set by the application developer).

Information about the application: may report the name of our application, API key (application identifier), version, properties for automated processing and analysis. Some services may also report a list of applications and/or processes installed or running on your device.

Cookies and similar technologies. When you use the application, cookies and similar technologies (pixels, web beacons, scripts) may be used. A cookie is a text file containing a small amount of information that is downloaded to your device when you visit the application. The text file is sent back to the server each time you use the application. This allows us to operate the application more efficiently. For example, we will know how many users access specific areas or features of our application and which links or advertisements they click. We use this aggregated information to understand and optimize the usage of our application, improve our marketing efforts, and provide you with relevant content and features.

Log file information. Log file information is automatically reported each time a request is made to access the application. It can also be provided when the application is installed on your device. When you use our application, the analytics tool automatically records certain log file information, including the time and date you start and stop using the application and how you interact with it.

Advertisement-related information. Data may be reported about the following regarding advertisements you view: date and time of delivery of specific advertisements, whether the advertisement was "clicked" or shown as a "conversion" event, the content of the advertisement offer, what type of advertisement it is (e.g., text, image, or video), which advertisement placement it pertains to (advertisement offer displayed within the application), and whether you responded to the advertisement.

In-app events. When you use our application, the analytics tool automatically records information about your activities (tutorial steps, upgrades, payments, in-app purchases, custom events, progress events, methods to limit the processing of user data).

The information automatically provided to advertisers or analytics tools is typically beyond our control, and we are not responsible for processing such information. Please note that some services involve analysis of personal data, which may involve obtaining information related to your persona and/or your devices using technologies that do not belong to our responsibility. If your user ID is linked to your Facebook account, Facebook may combine your device information with categorized data already recorded in its database, such as your age, gender, or other demographic indicators. We have no control, supervision, or guarantee over how third parties handle your personal data, which may be collected in their own manner (instead of through our application). Any requests for information regarding the disclosure of your personal information should be directed directly to such third parties.

3. Purpose of processing your personal data

According to this article, your personal data will be processed for the following purposes based on the general conditions mentioned above:

Our mission is to continuously improve our application and provide you with new experiences. As part of this mission, we use your information for the following purposes:

(a) Providing our services. We use functional information, information submitted by you, and automatically processed information to provide you with the services you request. If you wish to cancel a subscription purchased on the application webpage, we may process some of your payment details.

(b) Improving, testing, and monitoring the effectiveness of our application. We use automatically processed information to better understand user behavior and trends, detect potential disruptions and technical issues, and operate, protect, improve, and optimize our application.

(c) Providing you with interest-based (behavioral) advertising or other targeted content. We may use automatically processed information for marketing purposes (displaying advertisements that may be of interest to you based on your preferences). We provide you with personalized content and information, which may include online advertisements or other forms of marketing.

(d) Communicating with you. We use the information we have to communicate with you through newsletters, send you marketing notifications, receive your feedback on our application experience, and keep you informed of our policies and terms. When you contact us, we also use your information to respond to you.

(e) Preventing fraud and spam, enforcing the law. We genuinely want our application to be free from spam and fraudulent content so that you feel safe and free. We may use your information to prevent, detect, and investigate fraud, security vulnerabilities, potential prohibited or illegal activities, protect our trademarks, and enforce our terms of use.

If any new purposes arise for processing your personal data, we will notify you of the processing of information for other purposes by making appropriate changes to this privacy policy.

4. Sharing your information

We only share your information with third parties as described in this privacy policy. We adhere to the Mobile Marketing Association's Mobile Environment Privacy Principles.

Please note that when integrating external services, the third parties we choose can ensure that they adopt all necessary technical and organizational measures to protect user personal data. However, we cannot guarantee the security of any information we transmit to any such third party. We are not responsible for any accidental loss or unauthorized access to your personal data that may result from the fault of third parties.

We do not rent or sell your personal data to any third parties, but we may share your information with third-party organizations that provide automatic data processing technology for the application, such as log files, device identifiers, and location data. We do not control or influence the tracking technologies or their use by these third parties.

We may also share certain information with third-party advertising partners, such as cookie data. This information enables third-party advertising networks to deliver targeted ads they believe are of most interest to you.

We may engage the following third-party service providers to provide the infrastructure needed to deliver and improve the services:

Please note that the above translation is already in English. It appears to be fluent and grammatically correct.

If you would like more information about these services and their privacy options (including opting out), please refer to the respective websites and privacy policies. We take no responsibility for any violations of our instructions by the aforementioned third parties in using your personal data.

Our application may contain links to third-party websites/services, or you may access this application from third-party websites. We take no responsibility for the privacy practices of these third-party websites or services linked with our application, including the information or content contained therein.

If necessary due to objective reasons, public interest, or other unforeseen circumstances, we may disclose your personal information:

as required by law;

when we sincerely believe disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to government requests,

Sharing contact information for after-sales service management, business activities, and customer relationship management processes.

5. Your Rights

According to Article 11 of the PDP Act, you can request the following information about your personal data from HyperClean:

Find out whether your personal data has been processed;

Check if your data has been processed;

Understand the purpose of processing personal data and whether the data is used according to its purpose;

Know to which third parties in the domestic or foreign regions your personal data has been transferred to;

If the personal data processing is incomplete or inaccurate, request the aforementioned transaction to be notified to the third party to whom the personal data has been transferred;

If the reason for processing has ceased to exist, request deletion, destruction, or anonymization of personal data, and request that the transaction within this scope be notified to the third party to whom the personal data has been transferred;

Oppose any unfavorable outcome due to the analysis of personal data only through automated systems;

If you suffer from loss due to illegal processing of your personal data, request compensation.

In situations where the General Data Protection Regulation (GDPR) applies, data subjects have the following rights:

Right of access - know whether your personal data is being processed, and if so, access your personal data and information about the processing of your personal data,

Right to rectification - request HyperClean to correct information you believe is inaccurate or complete information you believe is incomplete,

Data retention and deletion rights - request your user personal profile to be retained or removed as needed for producing related services, often, user data will be retained. However, the specific retention times may vary based on the processing context as per the GDPR conditions,

Right to restrict processing - request to restrict the processing of personal data based on GDPR conditions,

Right to objection - object to processing personal data under GDPR conditions,

Data Portability Right - request that the data collected by Hyper Clean be transferred directly to another organization or transferred under certain conditions, oppose any outcome against the individual arising from the processing of data (including analytics) solely through automated systems.

To exercise any of these rights, you can contact us. Remember, we only guarantee the rights mentioned above with respect to the information that we actually access and store.

In some cases, when your personal data is processed automatically, you may object to such processing. If your personal data is processed for direct marketing purposes, you can request to stop the processing of your data for these direct marketing purposes. To exercise your rights, please contact the third-party services listed in Section 4 of this Privacy Policy to learn how to object to the processing of your data. Most of them have clear instructions on their privacy pages, functional APIs, or other options.

If you believe that your rights have been violated by us or those who transmitted your data along with us, you can file a complaint with the data protection authority and other relevant regulatory agencies in your country/region. This company reserves the right to revise this privacy policy as deemed necessary. If you continue to access Hyper Clean and use or access HyperClean without benefiting from the services provided by HyperClean after the notification period, it will be deemed that you have consented to the changes in this privacy policy.

III. Security

Your personal information's security is paramount to us. We adhere to widely accepted industry standards to protect the personal information submitted to us, whether during transmission or once we receive it.

Considering the risks involved in processing and the nature of personal information, we take reasonable and appropriate measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We implement suitable technological and organizational measures aimed at effectively implementing data protection principles, such as data minimization, and integrating necessary safeguards into the processing. We aim to use appropriate and robust encryption algorithms (including possible hashing) to encrypt your personal data.

Regrettably, no internet transmission method or electronic storage method is 100% secure. We decidedly endeavor to protect your personal data, but we cannot guarantee its absolute security. If there is a breach of security regulations that result in the disclosure of your personal information, we will promptly notify you in accordance with applicable laws.

If you have any queries about the security of our application, you can reach out to us via the email address or contact form provided below.

IV. Privacy of Children

Our application is not intended for children under the age of 18. Therefore, we do not deliberately collect or solicit any personal information from children under 18. Anyone under 18 is not allowed to provide any personal information to our application. If you are under 18, please do not use this application or any of its features or provide any details via any of its features. Do not offer any details about yourself, including your email address. If we discover that we have collected the personal information of a child under 18 without parental consent, we will delete this information as soon as possible. If you believe that we might possess any information from or about a child under 18, please contact us.

V. Change in Privacy Policy

This privacy policy is regularly updated.

Whenever we alter this privacy policy, we will post those changes here to this privacy policy and other locations we deem appropriate. Depending on the situation, we may provide you with other forms of notification of modifications or updates.

Contact us: helloios@126.com